Curtsy guarantees a full refund and free return if an item wasn’t accurately described, arrives in poor condition, or is never shipped.

We don’t offer refunds for wear, stains, or other flaws that are mentioned and pictured in the listing. Before buying, be sure to read the description closely, look over the photos, and ask questions if you have any!

To be eligible for a refund, just use Contact Support within seven days of the item's delivery date and we'll work with you to return the item.

For possible counterfeit items, there isn't a return window. We would need photos and send to the moderation team to review before making a decision.