This happens when the balance in your wallet is negative, usually because we’ve refunded a buyer after you’ve already cashed out the earnings. Purchases on Curtsy are final and can’t be returned, but we do guarantee buyers a full refund and return if the item they receive wasn’t described accurately in the listing.

You can clear the outstanding balance by following the repayment instructions shown in the app.

Sale payouts into Earnings also automatically reduce the amount you owe. If the payout is more than your outstanding balance, the remainder stays in Earnings. If it is less, you will still owe the difference. Payouts into Store Credit do not reduce this balance.

If repayment fails and you don’t see a pending or completed charge, try a different credit or debit card once. If it still fails, or you see a charge despite the error, message us with the exact error shown so we can help. Avoid repeatedly retrying the same failed payment method.