This happens when the balance in your wallet is negative, usually because we’ve refunded a buyer after you’ve already cashed out the earnings. Purchases on Curtsy are “as is” and can’t be returned, but we do guarantee buyers a full refund and return if the item they receive wasn’t described accurately in the listing.

To fix your account, simply follow the instructions on screen. We’ll charge your payment method the amount of the negative balance, and then you’ll be able to use Curtsy again.