We take honest reviews seriously at Curtsy. We review whether a review reflects the buyer’s experience, was selected by mistake, or concerns something outside a seller’s control. If the reason is unclear, we may contact the buyer to understand what happened before deciding the dispute.

If you believe a review was made by mistake or based on conditions outside your control (for example: USPS shipping time), please use Contact Support or dispute the review in the app.

You can dispute a review by tapping on your reviews/ratings on your profile and tapping the three dots to the right of the review. Once you dispute, our team is notified and we'll get back with you within 2 business days - most of the time we'll get back with you in a few hours :)