Curtsy offers safe, easy payments for both buyers and sellers.

When your item sells, the buyer is charged right away and we’ll email you a prepaid shipping label.

When you create the shipping label, you’ll choose how you want to get paid:

• Store Credit: Your payout is added to your Wallet as Curtsy Credit and automatically applied at checkout.
• Bank Payout: Your payout is added to your Earnings, where you can transfer it to your bank account or debit card.

Once you ship your item and tracking updates*, your payout will be delivered based on the option you selected. For some orders, we hold payouts until buyers rate the order positively in the app, or 6 days after delivery--whichever comes first. For example, luxury items aren’t paid out until the buyer successfully receives and confirms delivery.

To cash out, you’ll need to link a debit card or bank account. On iPhone, when you have earnings to transfer, open your Wallet, tap Transfer, choose Standard, then tap Add Bank Account. Add the new account in the app and select it as the destination when you transfer your earnings.

If it’s been more than 24 hours since you shipped a non-luxury item and haven’t been paid, please use Contact Support.

* Self-service kiosk scans do not count as shipment, the tracking must show real movement through the USPS system.