Message the seller and ask when they can ship, especially if you need the item by a certain date. USPS tracking can show an estimated arrival date once USPS receives and scans the package.

Curtsy reaches out if an order still hasn’t shipped after three business days. If it isn’t shipped by the deadline shown on the order, we’ll automatically cancel it and refund you.

If the timing no longer works, you can request a cancellation. During the first 15 minutes after your order, cancellation doesn’t need seller approval unless your purchase came from an accepted offer. For accepted-offer purchases, or after the first 15 minutes, the seller may decline while they’re still within the shipping deadline.

If the seller extended the shipping deadline and you don’t want to wait, contact Support once the original deadline has passed.