Message the seller and ask when they can ship, especially if you need the item by a certain date. We can’t guarantee an arrival date before it’s in transit.

Curtsy reaches out if an order still hasn’t shipped after three business days. If it isn’t shipped by the deadline shown on the order, we’ll automatically cancel it and refund you.

If the timing no longer works, you can request a cancellation. During the first 15 minutes it doesn’t need seller approval; after that, the seller may decline while they’re still within the shipping deadline.