FAQ

  • Why do I have to connect my Facebook?

    We connect to your Facebook to make sure you’re a real person. Privacy is the most important thing to us, and we don’t post anything to to your Facebook or share your information.

  • What’s the late return policy?

    Rentals are due back to the owner by midnight on the return date, the last day of the rental.

    If the dress isn’t returned to the owner, the renter will be charged $5 per day for every day the dress isn’t returned,  starting one day after the return date. After five days, the renter will be charged the full retail price of the dress (in addition to the $25 they’ve already paid in late fees). 

    After the renter has returned the dress, they need to open the app and tap ‘Mark As Returned’ on the rental. Both the owner and renter need to do this.

    It’s important that all dresses are returned to their owners by midnight on the return date.  The owner may need the dress, or they may have another renter that has reserved it.

    If you need to extend your rental for any reason, please contact us.

    Trying to return your dress but the owner isn’t responding? Please contact us.

     

  • When will I be charged for my rental?

    You are charged after the try-on period ends, usually at midnight on the day after you requested the dress.

    You can see when the try-on period ends in the “Rentals” section of the app.

  • How do I cancel a rental?

    You can follow these steps to cancel your rental:

    1. Open the app and go to the Rentals tab
    2. Select the rental you would like to cancel
    3. Scroll down and tap “Cancel.”

    As long as you cancel before the try-on period ends, you won’t be charged.

  • What if I accidentally stain or damage the dress?

    We get it, accidents happen! Every dress on Curtsy is covered in case of minor stains and damage. Every rental includes a $5 “Curtsy Coverage” fee.

    However, significant damage and theft aren’t covered under the insurance. If the item is damaged beyond repair or never returned, the fee is the retail price of the item.

    If anything happens, please message us in the app or email us at [email protected] and let us know. 

  • What happens after I reserve a dress?

    After you reserve a dress, we send a message to the owner to get the process started. You will have until midnight on the day after you reserve to try on the dress and cancel the rental if needed.

  • How do I mark a dress as returned?

    Follow these steps to mark a dress as returned:

    1. Open the app and go to “Rentals”
    2. Select the rental you would like to mark as returned.
    3. Tap the “Mark as Returned” button

  • How do I contact the owner?

    Follow the instructions here to message anyone on Curtsy.

    If you are having trouble contacting the owner please message Curtsy in the app and we will help you.

  • How do I give the dress back?

    Anytime on or before your return date, message the owner of the dress and set up a time to return the dress.

    After you return the dress to the owner, mark it as returned in the app.

  • How do I pick up the dress?

    After you reserve a dress, we send the below message to the owner of the dress to kick off the renting process.

    You and the owner will decide on a time and place to meet up and exchange the dress, usually on campus or near.

  • Do I have to dry clean the dress?

    If you rent on Curtsy, you agree to return the dress in the same condition as when you picked it up. Sometimes it won’t need dry cleaning and other times it will, so we ask that you please use good judgement.

    If you do decide to dry clean the dress, please let the owner know. They will always appreciate this kind gesture.

  • What if it doesn’t fit?

    No worries! You always have a full day to try on a dress after reserving it. This “try-on period” usually lasts between 24-36 hours and ends at midnight on the day after you reserved the dress. If the dress doesn’t fit, you can cancel your rental.

  • Can I try it on before I rent?

    Absolutely! You always have a full day to try on a dress after reserving it. This “try-on period” usually lasts between 24-36 hours and ends at midnight on the day after you reserved the dress. You can cancel the rental for any reason during that period and you won’t be charged.

    After you request, the owner of the dress will message you to set up a time that you can try on the dress.

  • I need help. How do I contact Curtsy?

    We are here for you! Please contact us in whatever way is easiest — text, email, or message us in the app.

    Phone: (704) 996-1324
    Email: [email protected]
    Message us in the app