FAQ

  • Why do I have to connect my Facebook?

    We connect to your Facebook to make sure you’re a real person. Privacy is the most important thing to us, and we don’t post anything to to your Facebook or share your information.

  • Why are my dresses hidden?

    If you haven’t been on the app in a while, we’ll automatically hide your dresses so that our members don’t try to rent those dresses.  While your dresses are hidden, they’ll only be visible to you in your Closet.  We do this so that our members have the best experience possible.

    If your dresses have been hidden by accident, or you would like to unhide them, send us a message.

  • What’s the late return policy?

    Rentals are due back to the owner by midnight on the return date, the last day of the rental.

    If the dress isn’t returned to the owner, the renter will be charged $5 per day for every day the dress isn’t returned,  starting one day after the return date. After five days, the renter will be charged the full retail price of the dress (in addition to the $25 they’ve already paid in late fees). 

    After the renter has returned the dress, they need to open the app and tap ‘Mark As Returned’ on the rental. Both the owner and renter need to do this.

    It’s important that all dresses are returned to their owners by midnight on the return date.  The owner may need the dress, or they may have another renter that has reserved it.

    If you need to extend your rental for any reason, please contact us.

    Trying to return your dress but the owner isn’t responding? Please contact us.

     

  • Who handles the dry cleaning?

    Owners on Curtsy agree to keep the dress in good, rentable condition. Renters are also responsible for returning the dress in as good (or better!) condition as when they picked it up.

    Our policy for both parties is simple: use good judgement!

    The dress won’t need dry cleaning before/after every rental. Sometimes renters will take care of it, other times they won’t.

    If a dress has been cleaned, be sure to let the renter know. They will always appreciate the kind gesture.

  • What is the try-on period?

    Everyone that rents from you has one full day after reserving a dress to try it on and cancel the rental if necessary, penalty-free. This ‘try-on period’ ends at midnight on the day after the reservation was made.

  • How will I get paid?

    The renter is charged at the end of the try-on period. We will send you the money for your rental one day after that.

    We’ll send the money via Venmo to the phone number you have in your account.

  • When will I get paid?

    You will be paid on the second day of the rental, the day after the renter picks up the dress from you (the pickup date).

    We send the money via Venmo to the phone number you have in your account.

  • What happens if my dress is stained or damaged?

    If anything happens to your dress, Curtsy will pay for any repairs or even replace it up to present retail value if necessary.  All rentals include a $5 “Curtsy Coverage” fee that pays for this.

    Renting dresses on Curtsy should be fun. Curtsy Coverage makes it so that you don’t have to worry.

  • How much does Curtsy charge?

    When you get a rental on Curtsy, you keep 70% and we keep 30%. This is the same arrangement Uber has with its drivers and Apple with the people who build apps.

    You’ll be able to see exactly what our portion is when you post the dress to Curtsy.

  • How can I get more rentals?

    Here are three tips to get more rentals on Curtsy.

    1. Photos are the #1 most important thing you can do to get more rentals. The best dresses on Curtsy have lots of well-lit, high-res photos of varying types:

    • Photos of you wearing the dress
    • Instagrams and party pics
    • Retail shots from the web

    2. Be descriptive!

    • Describe the fit. Including your height, weight, and bra size can help potential renters find a perfect-fitting dress.
    • Describe the color. Do the photos do it justice? If not, is it closer to red or pink?
    • The more specific, the better.

    3. Start the price low, raise it later.

    • The hardest rental to get is your first one, and then it’s easier from there! Start the price low, you can always adjust later.

  • What is the pickup date?

    The pickup date is when the rental officially starts, it’s the day that the renter wants to pick up the dress from you. You will be charged one day after the pickup date.

  • I need help. How do I contact Curtsy?

    We are here for you! Please contact us in whatever way is easiest — text, email, or message us in the app.

    Phone: (704) 996-1324
    Email: [email protected]
    Message us in the app