FAQ

  • Where should I meet the renter?

    On Curtsy, renters come to you. You can meet them wherever you’re comfortable: on campus, your dorm, or your front porch.

    Most renters would prefer to take the item with them and try it on at home. If you’d prefer they didn’t do this, you can meet in a location with a bathroom so they can try on the item before taking it home.

  • Why are my items hidden?

    If you haven’t been on the app in a while, we’ll automatically hide your items so that our members don’t try to rent them.  While they’re hidden, they’ll only be visible to you in your Closet.  We do this so that our members have the best experience possible.

    If your items have been hidden by accident, or you would like to unhide them, send us a message.

  • What’s the late return policy?

    Rentals are due back to the owner by midnight on the return date, the last day of the rental.

    If the dress isn’t returned to the owner, the renter will be charged $10 per day for three days. On the fourth day, the renter will be charged another rental price of the item (in addition to the $30 they’ve already paid in late fees). The renter will be charged the rental price of the item each week until the item is returned.

    For late fees to start, the owner must report the item as late. Rentals can be reported as late through app messenger or by tapping “get help”. 

    After the renter has returned the item, they need to open the app and tap ‘Mark As Returned’ on the rental. Both the owner and renter need to do this.

    It’s important that all items are returned to their owners by midnight on the return date.  The owner may need it, or they may have another renter that has reserved it.

    If you need to extend your rental for any reason, please contact us.

    Trying to return your dress but the owner isn’t responding? Please contact us.

     

  • Who handles the cleaning?

    Renters are responsible for returning items in the same condition they were picked up in. They might not need dry cleaning before or after every rental but all items should be returned clean.

    Owners are also responsible for keeping their items in good, rentable condition.

  • What is the try-on free period?

    Everyone that rents from you has 24-72 hours (you choose) after reserving an item to try on free. The item must be returned within the time-frame. Renters will be charged $10 per day if they don’t return your item.

  • How will I get paid?

    The renter will be charged at the end of the try-on period. You’ll be paid in your ‘Curtsy Wallet’ on the app. You can cash-out your Curtsy Wallet at any point.

    If a renter uses the ‘Checkout Now’ feature, you’ll receive the money in your Curtsy Wallet instantly.

  • When will I get paid?

    You’ll be paid in your Curtsy Wallet on the app once the try on period ends. If the renter used the “Checkout Now” feature, you’ll be paid instantly. You can cash out your Curtsy Wallet at any point.

  • What happens if something is stained or damaged?

    If anything happens to your item, Curtsy will pay for repairs or even replace it up to present retail value if necessary.  All rentals include a “Curtsy Coverage” fee that pays for this. All damage must be reported within 5 days of the rental return date.

    Renting on Curtsy should be fun. Curtsy Coverage makes it so that you don’t have to worry.

    Message us in the app or send us an email to report any damages. [email protected]

  • How much does Curtsy charge?

    When you get a rental on Curtsy, you keep 70% and we keep 30%. This is the same arrangement Uber has with its drivers and Apple with the people who build apps.

    You’ll be able to see exactly what our portion is when you post the dress to Curtsy.

  • How can I get more rentals?

    Here are some tips to get more rentals on Curtsy.

    1. Photos are the #1 most important thing you can do to get more rentals. The best dresses on Curtsy have lots of well-lit, high-res photos of varying types:

    • Photos of you wearing the item
    • Instagrams and party pics
    • Retail shots from the web

    2. Be descriptive!

    • Describe the fit. Including your height, weight, and bra size can help potential renters find the perfect-fit.
    • Describe the color. Do the photos do it justice? If not, is it closer to red or pink?
    • The more specific, the better.

    3. Share the link to your Curtsy Closet.

    • Add the link to your closet in your IG Bio or share it with friends
    • You can access the link to your Curtsy Closet from your profile. Tap the dots on the top right of your profile to see ‘Copy Profile URL’

  • What is the pickup date?

    The pickup date is when the rental officially starts, it’s the day that the renter wants to pick up the item from you. You will be charged one day after the pickup date.

  • I need help. How do I contact Curtsy?

    We are here for you! Please contact us in whatever way is easiest — text, call, email, or message us in the app.

    Phone: (650) 564-7145
    Email: [email protected]
    Message us in the app