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Success on Curtsy means having a high percentage of paid rentals compared to the amount of requests that you get.
Here’s two examples:
We understand that not every try on request will result in a rental, so we base Success Rate on the average of our best owners on Curtsy.
Here are some tips to being successful on Curtsy:
Having a high success rate will result in your items being shown to more renters, and appearing higher in the feed.
To determine where your Curtsy Closet will be shown!
Your specific address is never shown to anyone in the app. It is only used to determine where the items you post in your closet will show up. If you add your closet address in Tuscaloosa, your closet will appear on the Tuscaloosa feed.
If your account has an outstanding balance, you’ll have to pay the balance before continuing to use the app.
There are a few reasons why your account could have a negative balance:
To resolve the negative balance, simply open the app and follow the instructions. You may have to add a new card. After you’ve paid the outstanding balance you should be able to view the app again.
Questions about your charges? Contact us!
After getting a rental you can transfer the money instantly to your debit card.
It may ask you for your billing address and birthday for verification purposes.
The actual transfer usually takes 5 minutes or less. In some cases, especially if you have a small regional bank, it could take between 1-3 days to show up in your account.
Not seeing the money? Contact us.
When late fees are paid, the owner will take 70% and Curtsy will take 30% (same as rentals). The owner will be paid out after the renter is charged.
After the renter has returned the item, they need to open the app and tap ‘Mark As Returned’ on the rental. Both the owner and renter need to do this.
Trying to return your dress but the owner isn’t responding? Please contact us.
On Curtsy, renters come to you. You can meet them wherever you’re comfortable: on campus, your dorm, or your front porch.
Most renters would prefer to take the item with them and try it on at home. If you’d prefer they didn’t do this, you can meet in a location with a bathroom so they can try on the item before taking it home.
If you haven’t been on the app in a while, we’ll hide your items so that our members don’t try to rent them. While they’re hidden, they’ll only be visible to you in your Closet. We do this so that our members have the best experience possible.
We also hide closets of owners who have below a 75% response rate.
If your items have been hidden by accident, or you would like to unhide them, send us a message.
It’s important that all items are returned to their owners by midnight on the return date to be ready for new renters.
If the dress isn’t returned to the owner, the renter will be charged $10 per day for five days. On the sixth day, the renter will be charged another rental price of the item (in addition to what they’ve already paid in late fees).
If we haven’t heard from the renter after a week, they’ll be charged the full retail price of the item. At that point, Curtsy will fully reimburse the owner for the item or replace their item.
For late fees to start, the owner must report the item as late. Rentals can be reported as late when you go to the rental and hit “Report As Late.” From there, Curtsy will help get the item back.
If you need to extend your rental for any reason, please contact us.
Renters are responsible for returning your item in the same condition they received it in. The item may not need dry cleaning after every rental. If you have special instructions for how you want your item to be cleaned, make sure to let the renter know ahead of time.
They may request additional time to allow for dry cleaning. If you’d like to dry clean the item yourself, just let them know.
Owners are responsible for keeping their items in good, rentable condition.
Everyone that rents from you has 24-72 hours (you choose) after reserving an item to try on free. The item must be returned within the time-frame. Renters will be charged $10 per day if they don’t return your item.
You’ll be paid instantly when the renter pays to reserve your item in the app. You can also request payment from the renter through the app. This will send them a notification to complete payment for your item.
The money from the rental goes into your ‘Curtsy Wallet’ on the app, and you can transfer the money to your bank at any point.
Contact us if you’re having trouble getting paid!
You’ll be paid in your Curtsy Wallet on the app instantly when the renter reserves your item. You can cash out your to your debit card or use the money to rent in the app.
Transferring the money to your debit card usually takes 5 minutes or less. In some cases, especially if you have a small regional bank, it could take between 1-3 days to show up in your account.
Not seeing the money? Contact us.
If anything happens to your item, Curtsy will pay for repairs or even replace it up to present retail value if necessary, up to $1000.
All damage and other issues must be reported to Curtsy within 5 days of the rental return date to be eligible for coverage.
Renting out your closet Curtsy should be fun and stress-free, and our Curtsy Coverage makes it so that you don’t have to worry.
To report damage:
You can contact us if you need additional help.
When you get a rental on Curtsy, you keep 70% and we keep 30%. This is the same arrangement Uber has with its drivers and Apple with the companies that create apps (like Curtsy).
When you post or edit an item, the app will show you the exact amount you’ll make when your item gets rented. You can set the prices as high or low as you’d like.
Here are some tips to get more rentals on Curtsy.
1. Photos are the #1 most important thing you can do to get more rentals. The best dresses on Curtsy have lots of well-lit, high-res photos of varying types:
2. Be descriptive!
3. Share the link to your Curtsy Closet.
The pickup date is when the rental officially starts, it’s the day that the renter wants to pick up the item from you. You will be charged one day after the pickup date.
We are here for you! Please contact us in whatever way is easiest — text, call, email, or message us in the app.
Phone: (650) 564-7145
Email: [email protected]
Message us in the app