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Q: What’s the late return policy?

Rentals are due back to the owner by midnight on the return date, the last day of the rental.

If the dress isn’t returned to the owner, the renter will be charged $5 per day for every day the dress isn’t returned,  starting one day after the return date. After five days, the renter will be charged the full retail price of the dress (in addition to the $25 they’ve already paid in late fees). 

After the renter has returned the dress, they need to open the app and tap ‘Mark As Returned’ on the rental. Both the owner and renter need to do this.

It’s important that all dresses are returned to their owners by midnight on the return date.  The owner may need the dress, or they may have another renter that has reserved it.

If you need to extend your rental for any reason, please contact us.

Trying to return your dress but the owner isn’t responding? Please contact us.