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Q: What’s the late return policy?

It’s important that all items are returned to their owners by midnight on the return date to be ready for new renters.

If the dress isn’t returned to the owner, the renter will be charged $10 per day for five days. On the sixth day, the renter will be charged another rental price of the item (in addition to what they’ve already paid in late fees).

If we haven’t heard from the renter after a week, they’ll be charged the full retail price of the item. At that point, Curtsy will fully reimburse the owner for the item or replace their item.

For late fees to start, the owner must report the item as late. Rentals can be reported as late when you go to the rental and hit “Report As Late.” From there, Curtsy will help get the item back.

If you need to extend your rental for any reason, please contact us.