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Q: What if I accidentally stain or damage a rental?

We get it, accidents happen. Every rental includes Curtsy Coverage which covers the cost of minor stains and damage (up to $50).

However, significant damage and theft aren’t covered. If the item is damaged beyond repair or never returned, we will charge you for the full retail price of the item.

If something happens during a rental, please report the damage to Curtsy immediately. Make sure to inspect the item closely before returning it to the owner, and report any damage you find.  

  1. Go to the rental in the app
  2. Tap “Report Damage”

You can also message us in the app or email us at [email protected] and let us know.